Frequently Asked Questions

Ordering

How do I place an order?

You can order directly through our website — browse the collection, select your abaya and shade, and check out in minutes. Prefer a personal touch? WhatsApp us at 0300 1185513 and our team will happily help you place your order.

Do I need an account to order?

No. You can check out as a guest. Creating an account simply makes reordering faster and lets you keep track of your orders.

Payment

Is Cash on Delivery (COD) available?

Yes! We offer Cash on Delivery across Pakistan. You pay when your parcel arrives at your doorstep — simple and secure.

What payment methods do you accept?

We accept Cash on Delivery (COD) and direct bank transfer. For bank transfer orders, our team will share the payment details with you on WhatsApp after you place your order.

How much are the delivery charges?

A flat Rs. 350 applies to every order, anywhere in Pakistan — whether you order a single hijab pin or three abayas.

Shipping & Delivery

How long will my order take to arrive?

Orders are dispatched within 24–48 hours after your confirmation call or WhatsApp message, and delivered within 5–7 working days via Leopards Courier.

Do you deliver outside Pakistan?

Currently we deliver within Pakistan only, so we can guarantee reliable service and fair, transparent pricing for every customer.

How can I track my order?

Once your order is dispatched, you will receive a tracking number via SMS or WhatsApp. You can track your parcel on the Leopards Courier website, or message us anytime at 0300 1185513 and we will check it for you.

Exchange & Returns

What is your exchange and return policy?

We offer a 7-day exchange/return window from the day you receive your order. Items must be unused, unwashed, and have all tags attached. Please see our Exchange & Return Policy page for full details.

What if I receive a damaged or wrong item?

We sincerely apologize — please share a photo with us on WhatsApp within 48 hours of delivery. We will arrange a completely free return and send you a replacement or issue a full refund, whichever you prefer.

Can I exchange for a different size or color?

Yes, within 7 days of delivery. For size or color exchanges (change of mind), the customer arranges and bears the return courier charges. Your replacement is dispatched as soon as we receive the original item in perfect condition.

How do refunds work?

Refunds are processed within 7 working days after we receive the returned item, via bank transfer, Easypaisa, or JazzCash. Please note that delivery charges are non-refundable.

Our Products

Are the colors exactly as shown in the photos?

We photograph every product in natural light to capture its true color. However, slight variations may occur due to screen settings and lighting. If you are unsure about a shade, WhatsApp us — we will happily share additional photos or help you choose.

What fabrics do you use?

Our abayas are crafted from premium fabrics including TikTok Nida, Romantic Nadia, and Georgette — chosen for their beautiful drape, breathability, and all-day comfort.

How do I choose the right size?

Each product page includes detailed measurements, and our abayas follow a modest, flowing fit. If you are between sizes or would like advice, message us on WhatsApp at 0300 1185513 — we love helping you find your perfect fit.

Do you offer discounts?

Yes! Enjoy FLAT 50% OFF across the store right now. Follow us on Instagram at @onlineridastore for new arrivals, styling inspiration, and exclusive offers.